WISE INTERVENTIONS

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Zohar & Polachek, 2014: Providing feedback to supervisors about workers' safety, prductivity, and teamwork, improved work environment 6-8 weeks later

Reference:

Zohar, D., & Polachek, T. (2014). Discourse-based intervention for modifying supervisory communication as leverage for safety climate and performance improvement: A randomized field study. Journal of applied psychology, 99(1), 113.
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Summary:

Providing supervisors in a midsize heavy manufacturing company individual feedback 6 weeks apart comprised of the priority their workers perceived them to place on safety, productivity, and teamwork, highlighting differences between sent and received messages, and setting informal goals for future communications led workers to perceive significantly better safety climate, safety behavior, teamwork and workload and independent auditors to assess more safe practices 6-8 weeks later.

Psychological Process:

What Desired Meaning is At Stake?

What is the Person Trying to Understand?

Selves (My Own and Others')

Approach to Desired Meaning

What about it?

Changing beliefs about goals

How?

Psychological Question Addressed

What were my goals?What were my goals?

Psychological Question Addressed

What were my goals?

Psychological Process 2:

Need

What is the Person Trying to Understand?

What Desired Meaning is At Stake?

What Desired Meaning is At Stake?

What About it?

Approach to Desired Meaning

Approach to Desired Meaning

How?

Psychological Question Addressed

Psychological Question Addressed

Psychological Question Addressed

Psychological Process 3:

Need

What Desired Meaning is At Stake?

Approach to Desired Meaning

How?

Psychological Question Addressed

Psychological Question Addressed

What were my goals?

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Intervention Technique:

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Posted By:

Walton & Wilson, 2018