Zohar & Polachek, 2014: Providing feedback to supervisors about workers' safety, prductivity, and teamwork, improved work environment 6-8 weeks later
Reference:
Zohar, D., & Polachek, T. (2014). Discourse-based intervention for modifying supervisory communication as leverage for safety climate and performance improvement: A randomized field study. Journal of applied psychology, 99(1), 113.
Download PDFSummary:
Providing supervisors in a midsize heavy manufacturing company individual feedback 6 weeks apart comprised of the priority their workers perceived them to place on safety, productivity, and teamwork, highlighting differences between sent and received messages, and setting informal goals for future communications led workers to perceive significantly better safety climate, safety behavior, teamwork and workload and independent auditors to assess more safe practices 6-8 weeks later.
Psychological Process:
What Desired Meaning is At Stake?
What is the Person Trying to Understand?
Selves (My Own and Others')Psychological Question Addressed
What were my goals?Psychological Process 2:
Psychological Process 3:
Heading
What were my goals?Social Area:
Work
Intervention Technique:
Prompting with information