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Kirk et al., 2011: Writing thoughts about important work experiences increased emotional intelligence and decreased workplace perpetration of incivility among adults

Reference:

Kirk, B. A., Schutte, N. S., & Hine, D. W. (2011). The effect of an expressive-writing intervention for employees on emotional self-efficacy, emotional intelligence, affect, and workplace incivility. Journal of Applied Social Psychology, 41(1), 179-195.
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Summary:

Working adults were asked to write for 20-minutes a day for 3 days about their “feelings and thoughts connected to events that occurred during their last workday or an especially important workday from the more distant past… Explore whether by analysing your thoughts and feelings you can build confidence in your ability to perceive and manage emotions in yourself and others” or about “any topic related to their ‘non-workday.’” Two weeks later participants in the former condition exhibited higher emotional intelligence, more positive affect, and reported less perpetration of workplace incivility.

Psychological Process:

Psychological Process 2:

Need

What is the Person Trying to Understand?

What Desired Meaning is At Stake?

What Desired Meaning is At Stake?

What About it?

Approach to Desired Meaning

Approach to Desired Meaning

How?

Psychological Question Addressed

Psychological Question Addressed

Psychological Question Addressed

Psychological Process 3:

Need

What Desired Meaning is At Stake?

Approach to Desired Meaning

How?

Psychological Question Addressed

Social Area:

Intervention Technique:

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Posted By:

Walton & Wilson, 2018